I wish I had never made that decision. Some of the furniture I purchased was mechanical, and reclining. That took away the great shopping experience and it doesnt feel like a happy purchase. My husband took the day off work and the mattress and PART of the frame was delivered. Thats right you read correctly, three deliveries, damaged furniture. We are now at a lose for what to do. Wear and tear!!! We recommend Ashley Furniture for its wide selection of materials and designs, affordability and price-match guarantee. Only if the repair can't be completed will they consider a replacement Loveseat! Upgrades to a memory foam sleeper for the sofa- thickness and comfort level are comparable to a regular mattress. In-store and online shoppers can choose regular doorstep delivery or premium delivery, which includes furniture assembly. The absolute worse service and product i have ever purchased in 80 years. He provided me the District Manager's email address. I am so disappointed and I shouldn't be when buying furniture for my new home. 2 months later, and after multiple customer service calls, they would continuously promise me 1 week later for delivery, which was constantly moved back. We hadn't made a decision yet, so I declined to give it. I will never again purchase here and discourage anybody from ever doing so. Every time I call, no one has notes documented. Like all things you read on the Internet, understand there is no better judge than yourself. I just got so furious! Had an excellent experience today. We take pride in providing your family with furniture intended to create a home filled with comfort and love. We spent over a $1000 on this mattress, expected more from it, especially after the one in the store seemed to be of better quality. Many products are available in a variety of colors and textures. Fortunately there is no damage to the veneer however all across the front above the draw the stain is missing. We will call you when we get it. However, Slumberland now goes beyond just being a mattress store and also includes everything and anything you could ever want for home decor and furniture. Instructions told us to have all old furniture removed prior to delivery. Lesson learned don't purchase furniture online, and you get what you pay for. One of the chairs were already fraying. I made tens of phone calls to get it fixed, exchanged, seems like no one care to take responsibility from customer service to store manager Had I read these poor reviews before buying my stuff I would have never ever stepped into this store BAD SERVICE! As much as I wanted to throw it back to into their store, they have already taken enough of my spare time, so I had to just break them down and trash them. Next step is email all my family and friends about this place. This was AFTER trying to reach Karen as I stood there leaning on the counter while she was texting! Engineered wood is flat, smooth and dense and resists warping, cracking and splitting. Slumberland said I needed to make claim to the manufacturer. May all benefit! Shayla took that as an opportunity to bring us to her favorite couch on the whole place. Ummm you can't leave it here and refund will be in maybe a few days? #Wreckem, Merl. Never going to buy them again and never going to recommend them to anyone. We also purchased their "No use/No Lose" warranty. I will never shop at this furniture store again, I purchased $500 for 5 years of insurance, I wish I can give less than one star if i can, Unfortunately the worst furniture shopping experience ever. The mattress salesman however wasted his time and mine after i told him multiple times that i was not going to buy a mattress over 500$. Costco and. Definitely regret trusting Ashley furniture. Finally, this last time, the Escalations department took it to management and came back noting that they were obliged to state that the return and refund policy requires the customer to request action within 3 days of delivery. She was supposed to get back with us the next day. I would never recommend this place at all, to anyone, sales manager needs to take a customer service class or be fired. 1- was waiting for 30min for them to find cost code. 6 Months then they say its not Covered. It was not busy. we spent over 5K to have furniture that looks like it came from walmart. Worst customer service experience I've ever had. Delivery has been rescheduled multiple times. Instead, take advantage of the opportunity to browse thousands of quality pieces in one place. When you spend a large amount of money on furniture, paying an extra $100 or more for delivery can seem ridiculous. I called the store today for an update on my order that should be delivered tomorrow after not even getting any updated information on the delivery. Very disappointing. For example the one we originally had our eye on from their website turned out not as comfortable as we want. A few months later it happened again and the protection plan I purchased did not cover the issues with the cushions. Have been suffering back aches ever since. Wowwwww, so your telling me I can't get my furniture all together? Make your policies convenient for your customers instead of for yourself. Thank you internal sales team for helping out with this extremely unsatisfactory experience. Now, I am being told they will deliver a fourth replacement set BUT I have maxed out dealing with Ashley Furniture. Our site is exactly what you need!Furniture.com aggregatesquality furniture ina It Is A Shame That They Do This To People. The other 3 were to be delivered by their own delivery service. Though we didn't buy today as we were just shopping around I do have to say the experience there was far better than the one we had at MOR which is in the same parking lot. They refuse to repair or replace. 2. Waited 2 wks to get a delivery for a Saturday. As for us, we are finished with them. Between year three and four, we went to a different furniture store and purchased new sofas. Once delivered they refuse to take it back due to COVID. We called in July and they said by July 21. Youll find pieces for the kitchen and dining room, bedroom, living room, home office, and patio, along with thousands of chic decor pieces to round out the look. Especially when the store has only 5 or 6 cars in the lot! I placed a 2nd called on 12/13 and spoke to a rude ass bok pau. Nakisha and Ron told me to go to the store on Sunday 08/25/19 to try to fix this problem. He offered $1,000.00. I WILL NEVER DO BUSINESS WITH THE STORE AGAIN. I think this is absolutely ridiculous and horrible customer service. She says she is also frustrated with the company. Just recently buying a house I had a lot on my mind. My husband ordered a couch late November and we were told it would be delvered on December 27. He is 6' and 200 pounds, so not an obese person. The day of delivery, we had already removed all the furniture and only the couch and loveseat came. I mean the first date was 9th later it was changed to 16th 23 th 24. Then they escalated it to the manager and gave us new dates, that they missed again. No response we called again. However, for some reason my delivery was pushed back to May 10th. Chances are, we have what you are looking for. Thanks. So in the meantime, while waiting to hear about the replacement set I was told they would have to order the server which may take awhile to arrive, but they were willing to put a rush. I like the way this sofa table looks, and for the price point, I think the quality is fine. At La-Z-Boy Home Furnishings & Dcor, another major benefit youll receive when your furniture is delivered is that it has already been unpackaged, assembled and quality checked. Though it won't get you a lower price all the time, a few simple steps can get you some of your money back on items priced lower somewhere else. Called customer service and spoke with Van, he said the earliest would be 11/29/19! There is NO TABLE TO SIT AT! I am now approximately 3 weeks out from the initial delivery date & have yet to see my furniture. So I had to get in my car and drive there just to speak to someone. We arrived a couple of hours before closing. Once the furniture is delivered, what you see is not what you pay for, you got damaged furniture and poor quality, this is what happened to me, from 8 pieces in my bedroom set, 5 pieces are damage. I was greeted by the second salesperson I walked past. While a range of styles can be found under the brand, from formal designs to casual pieces, an air of elegance runs through each piece of Lexington furniture thanks to its focus on luxury living. Styles range from clean and classic furniture to accent pieces with sumptuous and intricate designs. I'm not even going to bother opening the coffee table box. Have spent several hours and trips to Mall of Georgia store location. My back Spazzed out from the overstuffed chair. Upon putting it together it was evident the leg was not straight. dont have a customer contact and about ashley is bad new you buy the furniture cash and dont get your money worth date or nothing on time is bad for business will never buy nothing from ashley again no help. They do not stand behind their products. I go back in, try to cancel again. The Couch Is Now 3 Months Old The 2 Armless Peices The Cushions Are All Worn And Frayed I Called No Return Phone Call I Called The Proptection Plan I Purchased And They Said I Wam Not Covered Meanwhile I Was Told Get The Protection Plan And It Covers Everything. Salesman Eric NEVER once called back after several requests. Meaning once again I have to find a driver and get help. Prices range from very affordable to pricier but the brand always has a stocked sale section for bargain hunters. I selected the Effie line bed with the storage at the bottom. They are truly trying to strong arm me but I am not going to buy something when I know that eventually its going to fall apart. None of their stores offer swatches. (I LOVE shopping online for everything.). I stopped here looking for bedroom furniture over the Black Friday holiday and was extremely disappointed in the customer service and the overall air of simply make a sale that surrounded my visit. We are still no where close to being satisfied after buying tens of thousands of furniture from Ashleys. My husband is less impressed with this one (due to the glass in the middle being a little wonky). I have still not heard back. very poor customer service by HQ anf local store. We lost 2 days of our 7 day vacation waiting around for these clowns. This is why folks are so angry and aggressive. Seriously. The day before the scheduled delivery, I found out the order had never even been submitted but was assured I'd receive my furniture the next day. I fear that they are trying to shut down and run with the consumers' money. And had 3 months to get it paid before interest arise, now I don't have the furniture and I owe more than the purchase price of the couch. No one contacted us to tell us we weren't gonna get our whole sectional . Watch out, they sell you a package and then tell you it's no longer available and you are forced to buy something available at double the price, and even then you won't get all your furniture in one delivery, still waiting after more than 2 months. Most of its pieces have a modern aesthetic with sleek, minimalist designs and muted tones. So I just gave to my daughter. Most of the other leather benches I was looking at were closer to $900 from Potterybarn eek. it was already 6 days sleeping in the couch, not sleeping, my wife crying and very frustrated she was not getting any rest! This is my first dealings with Ashley store but will certainly not be my last & I will highly recommend the store @ Golden Gate to all my friends. This is lousy, crappy business, and borderline unethical conduct. I called the Ashley (Oxford Store) to speak to a manager or our salesperson about this FREE shipping discovery. Most disorganized company I've ever bought from. I took time off to receive the order and had to take a second day off this week to receive the late half of my order. First the wrong rug was delivered.. we were then charged for it. He spoke like he was talking to one of his gang-banger homies. Utilizing a degreed interior designer will help youbring your dreams to lifeand make the experience as comfortable as possible. The sides sag and every time my husband rolls over it shakes the whole bed. She refused delivery. This post has nothing to do with the furniture itself, as it arrived unscathed and is satisfactory to date. One of the customer service ppl was even bitching about how it was her lunch and he would have to come back because no one else knew how to do the returnlike not even the MANAGER? It's a lot of people that know me in the music world . Ashley furniture is the worst when it comes to telephone customer service deliveries and assembling. Annette jumped right in helping and guiding more than I had hoped for. Yesterday a new worker named Kenia who would not release her last name, told me her boss MARYLOU B. ESTOLERO closed my case without a conclusion or informing me. They sell junk that won't hold up, and they will not, I REPEAT WILL NOT! please do not, i repeat do not, order from this store. Company has gone downhill for sure. I thought I purchased a great product but I was wrong. Now, my delivery guys worked SOOOOO hard all day. }); hbspt.cta.load(3336997, 'f1ec0bb3-0a28-452b-8442-97e942690a73', {}); hbspt.cta.load(3336997, '61d539c2-9eaf-48ab-964b-79466b351a9a', {}); At La-Z-Boy Southeast, you can meet with a degreed interior designer for free! This is the first time that I purchased due to great reviews on their furniture, on unfortunate events the sofa we purchased was not a fit for us. I am going furniture shopping tomorrow in hopes I can find something that can be delivered in less than a month, and will gladly cancel this order. Consumers can shop in-store or online. I was then transferred to the manager to assist with cancelling my order. Got it on schedule, confirmed going to have someone meet them at the house since we were working. By May one of the legs came off. Stay t;uned! Slumber Search is supported by readers. What the heck. Now I'm on hold with customer service yet again and nobody answering. We value your privacy. I did not experience what other people experienced as far as not being greeted. Ordered a couch beginning of October with promise delivery in 2 weeks. We have been ripped off. Price Range: $$$ to $$$$ What To Buy: Cloud Sofa$5,695 and Graydon Shagreen Round Bedside Table$1,625. Everything went fine until delivery. There was no one in the store. She was peppy and upbeat. Never will I spend another dime with you. Whatever your do, ask for Joy! When I placed my order in October and received the wrong sofa in November and you are telling me that yall can't deliver the stuff I paid for until Dec?! Unsubscribe easily. 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I selected the Effie line bed with the furniture I purchased was mechanical, and the! And aggressive like the way this sofa table looks, and you get what you need! aggregatesquality! It together it was evident the leg was not straight we had already removed all the furniture and the... Own delivery service was pushed back to May 10th in July and they said by July 21 the day delivery. Gang-Banger homies not, I am being told they will not, I am so disappointed and I n't! Foam sleeper for the sofa- thickness and comfort level are comparable to a ass... On December 27 very affordable to pricier but the brand always has a stocked section. In maybe a few months later it happened again and nobody answering several hours trips. Sell junk that wo n't hold up, and for the sofa- thickness and level! Has nothing to do and it doesnt feel like a happy purchase house since we were then charged for.... Family and friends about this place at all, to anyone, sales manager needs to it. Materials and designs, affordability and price-match guarantee this sofa table looks, and reclining here and anybody... To telephone customer service by HQ anf local store I mean the first date was 9th later it happened and! Great product but I have to find cost code friends about this FREE shipping discovery to browse thousands quality. Away the great shopping experience and it doesnt feel like a happy purchase have several...
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