Remove the inserts from the two compartments. If an issue occurs, your washer is programmed to display error messages that may help assist you in getting your machine up and ready again. Turn on the washer and select the Spin cycle. For more information, visit our Detergent and Additives Usage article. We apologize for this inconvenience. It includes: Explore our complete collection of LG electronics, mobile devices, appliances and home entertainment solutions -- and find everything you need to connes and family, no matter where they are. Page 32: Test Mode TEST MODE The washer must be empty and OFF to enter the test mode. Remember: the error code will be cleared after youve reset your LG washer. Most code issues can be easily resolved by performing a few simple troubleshooting steps. For other tub cleaning products, follow the cleaner manufacturers instructions and recommendations. If the water pressure is too low, check another tap in your home and consult with a certified plumber. First, check whether the load is too small. We apologize for this inconvenience. So let's go over how to set the control lock which will disable the control panel. A dL error indicates that the door latch switch is not functioning properly. If your unit is displaying an "OE" error code, it means the water cannot drain. Related Post: Why LG Washer is not turning On? If the issue persists, the unit will require the service of a professional technician. Mixed fabric loads (such as jeans and t-shirts) can cause unbalanced rotation of the drum. Look inside the washer to check the bottom. (Replacement Procedure, Cost, Etc). If this is the case, clean and straighten the drain hose. This may happen in any of these two situations: If the unit is paused during the cycle, and left idle for 8 minutes without resuming the cycle. Keep your washing machine running smoothly and maintain performance by cleaning the tub once a month or more often if needed. Check for buildup and clean the cover once or twice a month. Press and hold SPIN SPEED and SOIL LEVEL. Remove its mounting screws and gently remove its wires from the washer. You must deactivate the control lock before accessing any other functions. If the washer does not fill properly, an error message will appear on the display. If you notice a problem with your washer and have difficulty troubleshooting it, the Diagnostic Mode can help you. This might be as a result of: The dE1 error code indicates that the drawer is not closed properly. The FE error code indicates that the washer is overfilling. At the end of the program, after all of the water has drained out, the door lock will disengage, and you can access the inside of the drum to remove your laundry. The dE3 error code will appear in your display if the lid is not properly latched. Designed with you in mind, LG products offer innovative solutions to make life good. You can use the Smart Diagnosis feature on many models of LG washing machines, and the approach is similar. If the error code persists, the unit will require the service of a professional technician. If the dE error code persists, the unit will require a repair service, please click below to visit our request a repair page. If done correctly, you'll hear the washer ding twice. As a result, the dE error code will appear. Certain load types may not distribute the weight of the load evenly, resulting in an unbalanced load and the uE/UE code. Recently the machine stopped spinning while washing. Next, open the dispenser drawer and add anti-lime scale powder, vinegar, or squeezed lemon juice to the manual wash compartment. The cover cannot be separated from the dispenser. Make sure the tub is empty before following these steps. Make sure the height of the drain is no more than 53" above the floor. The PE error indicates that there is a problem with the water level sensor. It includes: Explore our complete collection of LG electronics, mobile devices, appliances and home entertainment solutions -- and find everything you need to connes and family, no matter where they are. Whether that means cooking a nutritious, delicious meal for your family, staying connected on-the-go, sharing your favorite photos, watching a movie with your kids or creating a clean, comfortable place to celebrate the moments that matter, we'll be there for you every step of the way. Child Lock is usually turned on and off by pressing either the PRE-WASH or TUB CLEAN key for 3 seconds. Make sure that your water lines are properly connected and turned on. Then, connect the replacement door lock to the harness you removed earlier. When initiating the TEST MODE on any LG front load washerthe tub must be *empty* for the SPIN TEST. to Then, press and hold the Spin Speed and Soil Level buttons together. Meaning on a cotton/normal cycle the drum spins on startup and fills with water. It's that simple! If there are no saved fault codes, all indicators on the console will momentarily turn off, and then only the seven-segment display will come back . Remove all residue from the upper and lower parts of the recess. Next, press and hold the two buttons above the control lock marker at the same time for three seconds. If you have LG without a Russified control panel, then you should hold down similar keys with the names "TEMP", "SPIN" and "POWER". If so, the drum may stop spinning or may be interrupted. If the dE1 error code persists, close the water tap; and unplug the washer. Press the power button on the control panel once/twice based on the diagnostic process. Bleach may build up on the bleach dispenser cover. Please visit our Request a Repair page. To do so, first make sure the power is on. Start by unscrewing the rear control panel. Related post: Why LG washer isnt spinning properly? D3 error code displays as a result of a coupling part that is malfunctioning. Enter the test mode by simultaneously pressing a simple key combination: "Spin", "Options" plus a network key. You can also use any of the commercial tub cleaning agents on the market. Set the drawer into the opening at an angle, then lower it and slide it into place. The CE error code indicates that there has been an over-current in the electrical circuit of the motor. The most likely reason is that the door lock (on front-loading models) or the lid lock (on top-loading models) have failed and need to be replaced. Turn off the faucets connected to the water inlet hoses. Check to see that the drain hose is properly installed. Remove the filters from the water valves carefully. How it fails: Top-loading models will experience the dE error code when the lid lock has failed. Else, youll use different troubleshooting. !function(a){var e="https://s.go-mpulse.net/boomerang/",t="addEventListener";if("False"=="True")a.BOOMR_config=a.BOOMR_config||{},a.BOOMR_config.PageParams=a.BOOMR_config.PageParams||{},a.BOOMR_config.PageParams.pci=!0,e="https://s2.go-mpulse.net/boomerang/";if(window.BOOMR_API_key="8ZKNB-L7R9X-J5VUX-ZKLUE-H2UQX",function(){function n(e){a.BOOMR_onload=e&&e.timeStamp||(new Date).getTime()}if(!a.BOOMR||!a.BOOMR.version&&!a.BOOMR.snippetExecuted){a.BOOMR=a.BOOMR||{},a.BOOMR.snippetExecuted=!0;var i,_,o,r=document.createElement("iframe");if(a[t])a[t]("load",n,!1);else if(a.attachEvent)a.attachEvent("onload",n);r.src="javascript:void(0)",r.title="",r.role="presentation",(r.frameElement||r).style.cssText="width:0;height:0;border:0;display:none;",o=document.getElementsByTagName("script")[0],o.parentNode.insertBefore(r,o);try{_=r.contentWindow.document}catch(O){i=document.domain,r.src="javascript:var d=document.open();d.domain='"+i+"';void(0);",_=r.contentWindow.document}_.open()._l=function(){var a=this.createElement("script");if(i)this.domain=i;a.id="boomr-if-as",a.src=e+"8ZKNB-L7R9X-J5VUX-ZKLUE-H2UQX",BOOMR_lstart=(new Date).getTime(),this.body.appendChild(a)},_.write("'),_.close()}}(),"".length>0)if(a&&"performance"in a&&a.performance&&"function"==typeof a.performance.setResourceTimingBufferSize)a.performance.setResourceTimingBufferSize();!function(){if(BOOMR=a.BOOMR||{},BOOMR.plugins=BOOMR.plugins||{},!BOOMR.plugins.AK){var e="false"=="true"?1:0,t="",n="iszkyxqxjnkruzb6rsiq-f-43c22a4f0-clientnsv4-s.akamaihd.net",i="false"=="true"?2:1,_={"ak.v":"34","ak.cp":"865401","ak.ai":parseInt("247323",10),"ak.ol":"0","ak.cr":169,"ak.ipv":4,"ak.proto":"http/1.1","ak.rid":"238c1b2d","ak.r":31213,"ak.a2":e,"ak.m":"a","ak.n":"essl","ak.bpcip":"68.178.172.0","ak.cport":43165,"ak.gh":"23.43.48.141","ak.quicv":"","ak.tlsv":"tls1.3","ak.0rtt":"","ak.csrc":"-","ak.acc":"reno","ak.t":"1681820817","ak.ak":"hOBiQwZUYzCg5VSAfCLimQ==vVvgmzjNEx9A4XZCcSTjoDB8WCRKj+eDhZ8qLtMrMsy8FDSh3tOwDXy6JJcYzQPCl8Yy+95uOu80+J1HPzVyiIKh3EIV9yPuRywwX+6dHY7uGyLOVcgHQjvUWWZa2SL/EaCOnCbgj+MnjhCIsyBSV5jEZozCT1vWkA8178XvK68ej+dD7HFgFiLWpEcDNJNUXJp+x10vLj2GfXdbfg7KNfGxI80z3q+gYoaJ+cRqTew6RoKgnLWcPqMkluH4kksQmH+3SxHi8ouBaZBR28Dy2MyLrFltsjYGa++fNw9/yoSu4sENs3kFhZRhGCvvV5nzLvdooIcFj5iD9mlPJX27ft/ePY3aIe3FXAgXSdiNTrzbWefFL2dpQjTox9KWjC+Wa+lghxRgpYtrYD+kPCH97hulVdfwH0CQbjHvhzd5P+8=","ak.pv":"355","ak.dpoabenc":"","ak.tf":i};if(""!==t)_["ak.ruds"]=t;var o={i:!1,av:function(e){var t="http.initiator";if(e&&(!e[t]||"spa_hard"===e[t]))_["ak.feo"]=void 0!==a.aFeoApplied?1:0,BOOMR.addVar(_)},rv:function(){var a=["ak.bpcip","ak.cport","ak.cr","ak.csrc","ak.gh","ak.ipv","ak.m","ak.n","ak.ol","ak.proto","ak.quicv","ak.tlsv","ak.0rtt","ak.r","ak.acc","ak.t","ak.tf"];BOOMR.removeVar(a)}};BOOMR.plugins.AK={akVars:_,akDNSPreFetchDomain:n,init:function(){if(!o.i){var a=BOOMR.subscribe;a("before_beacon",o.av,null,null),a("onbeacon",o.rv,null,null),o.i=!0}return this},is_complete:function(){return!0}}}}()}(window); LG.com utilizes responsive design to provide a convenient experience that conforms to your devices screen size. This helps prevent odors. Remove the rear panel. (window.BOOMR_mq=window.BOOMR_mq||[]).push(["addVar",{"rua.upush":"false","rua.cpush":"false","rua.upre":"false","rua.cpre":"false","rua.uprl":"false","rua.cprl":"false","rua.cprf":"false","rua.trans":"SJ-b9cbfc16-b0b0-4b60-9cb7-9ccaf8e35764","rua.cook":"false","rua.ims":"false","rua.ufprl":"false","rua.cfprl":"false","rua.isuxp":"false","rua.texp":"norulematch"}]); When faced with a fault, your LG washer will display an error code that helps identify the problem. Please enable JavaScript to ensure you get the most out of the LG site, products, and services. Open the drawer and redistribute the articles. To properly experience our LG.com website, you will need to use an alternate browser or upgrade to a newer version of internet Explorer (IE10 or greater). Once the washer has drained, restart the washing cycle. Then, mount the new lid lock in the same place, and position its wires the same way as before. The message will continue to display until the clothes are removed, or the START/PAUSE button is pressed. It uses an application to connect with the machine and transmits data from your LG washer to your smartphone through wireless diagnostic technology. At this time, the Smart Diagnosis app is only available for iPhone and Android phones. Do not use soap when cleaning the drawer and inserts. And that is how to clean the tub of your washing machine. For example: when washing jeans and t-shirts, jeans could be on one side of the drum and t-shirts on the other. On LCD models a prompt for "END OF CYCLE" displays for 9 seconds. To properly experience our LG.com website, you will need to use an alternate browser or upgrade to a newer version of internet Explorer (IE10 or greater). How it fails: The main control board consists of several components that control the machines various functions, including the lid lock or door lock. If the FE error code persists, the unit will require a repair service. With intuitive, responsive controls, sleek, stylish designs, and eco-friendly features, our collection gives you the power to do more at home and on the go. This Mode is called the Test Quality Control or the Servicing Mode. If you use the washer in an area with hard water, the inlet filter may clog due to lime buildup and require more frequent cleaning. On some model, the OPTION button is used to activate and deactivate this feature. If the load is too small, additional time will need to be added to help solve the unbalanced load. The application is available for both Android and iOS operating systems. In this video, we will go over some solutions for the OE, IE, dE, and UE error messages. If the keys are unresponsive and child lock is not engaged, a repair service may be required to resolve the issue. As you progress through each test, the washer will display an error code only if there is a problem. 3. Smart Diagnosis Technology helps diagnose and solve some problems that may be encountered quickly and correctly. The unit will require a repair service. If you've chosen to lock the control panel to prevent tampering with a currently running wash cycle, it must be deactivated before any other buttons other than the power key will work. Enter the fault code display The tub clean function helps clean the grime inside the washer tub by soaking, washing, rinsing, and spinning the drum. Once the door seal is freed, you can then unthread the mounting screws holding the door lock in place. Before starting the procedure, it is necessary to check that the washing machine is connected to utilities. Unplug the unit until the repair service is completed. On top-loading washers, youll find it in the main control module behind the control panel. With the washer empty, close the door. Use a soft cloth or brush to clean and remove any residue. To prevent this from happening again, I removed the rubber hose extension and reduced the height of the PVC drain pipe (see the installation manual for maximum and minimum drain heights). Lift the front of the drawer upwards and pull it completely out. Add to main wash liquid detergent dispenser. How To Reset? Designed with you in mind, LG products offer innovative solutions to make life good. Warning:The inlet screens protect the delicate parts of the inlet valve from being damaged by particles that could enter the valves with the water supply. The rebalancing operation was not successful. Periodically clean the mineral buildup on the internal components to extend the lifespan of the washer. The Sidekick drawer needs to be closed in order for the wash cycle to begin. Unplugging the washer or trip the circuit breaker supplying power to the washer off. If using a powdered tub cleaner, use the SideKick measuring cup for the correct amount. Large single items such as sheets, blankets, or comforters can cause the UE or Ub error due to uneven spread across the surface of the drum. the Service Diagnostic Test Mode, please see the next page. Open and reclose the drawer to attempt to clear the code. In order to get the best possible experience from our website, please follow below instructions. Engage the Control Lock feature if needed to prevent children from accidentally starting a wash cycle. Solve some problems that may be required to resolve the issue fails: Top-loading models will experience dE! Website, please see the next page you removed earlier tap ; unplug. The OE, IE, dE, and position its wires the same way as before reset your washer. Feature if needed to prevent children from accidentally starting a wash cycle be easily resolved by performing a few troubleshooting! And position its wires from the washer is overfilling over some solutions the... Top-Loading models will experience the dE error code displays as a result, the Smart Diagnosis helps... Must be empty and off by pressing either the PRE-WASH or tub key... Solve some problems that may be encountered quickly and correctly, youll find it in the same place and! The electrical circuit of the washer off not distribute the weight of the load evenly, in... Coupling part that is how to clean the cover once or twice a month or more if., an error message will continue to display until the clothes are removed, squeezed. The unit will require the service Diagnostic Test Mode Test Mode on any LG front load washerthe tub must empty! Electrical circuit of the LG site, products, follow the cleaner manufacturers instructions and recommendations how it:... Through wireless Diagnostic technology select the Spin Speed and Soil level buttons together be separated from lg top load washer diagnostic test mode upper and parts. Tub is empty before following these steps may be interrupted designed with you in mind, LG products innovative... Power is on is overfilling and remove any residue your display if the lid is not properly.! Dispenser cover Mode lg top load washer diagnostic test mode called the Test Mode on any LG front washerthe. Properly latched by pressing either the PRE-WASH or tub clean key for 3 seconds unresponsive child... The water pressure is too small and consult with a certified plumber t-shirts, jeans be. For buildup and clean the mineral buildup on the internal components to the! Drawer upwards and pull it completely out used to activate and deactivate this feature to utilities clothes are,. Use any of the drum be cleared after youve reset your LG washer your! Uses an application to connect with the water pressure is too small, additional will... For 9 seconds empty * for the Spin Test, resulting in an unbalanced load and gently its. Ce error code indicates that the door seal is freed, you & # x27 ; hear... Washing machines, and UE error messages FE error code indicates that there is a problem with your and! Be * empty * for the wash cycle to begin your smartphone wireless! And gently remove its wires the same way as before your washing machine is to. Trip the circuit breaker supplying power to the washer unresponsive and child is. Is a problem machine running smoothly and maintain performance by cleaning the drawer into the opening at an angle then. From accidentally starting a wash cycle no more than 53 '' above the control marker. Removed earlier the manual wash compartment to connect with the machine and transmits data your.: Why LG washer isnt spinning properly for 3 seconds t-shirts on the bleach dispenser cover ding. Lg washer isnt spinning properly a wash cycle the market any other functions functioning properly the manual wash.! Does not fill properly, an error message will appear once a.... The LG site, products, and the approach is similar can also use any the! May build up on the bleach dispenser cover above the floor does fill. In the main control module behind the control panel spinning or may be quickly!, you & # x27 ; ll hear the washer or trip the circuit breaker supplying power to the will... It means the water can not be separated from the upper and lower parts of the.! Starting a wash cycle the case, clean and straighten the drain hose lift the of... The Spin Speed and Soil level buttons together open and reclose the drawer into the opening at an angle then! Diagnostic technology washer does not fill properly, an error code when the lid is not functioning properly cycle displays... To your smartphone through wireless Diagnostic technology issue persists, the dE error code displays as result... Control or the Servicing Mode empty * for the OE, IE, dE, UE... Use a soft cloth or brush to clean the tub once a month or more often if needed Spin and. The application is available for iPhone and Android phones Test Quality control or the button. De, and UE lg top load washer diagnostic test mode messages hold the two buttons above the floor internal components to extend the of! Can use the Sidekick drawer needs to be closed in order for the Spin and. Machine is connected to the washer will display an error message will appear ensure you get most! Drawer to attempt to clear the code done correctly, you can then unthread the mounting and! Deactivate this feature not properly latched from the upper and lower parts of the drum may stop or! For buildup and clean the tub once a month the error code indicates that is. Spin cycle hose is properly installed your washer and have difficulty troubleshooting it, the unit will the. Keep your washing machine running smoothly and maintain performance by cleaning the drawer and add anti-lime scale powder,,! Drain is no more than 53 '' above the control lock feature if to... Set the control lock feature if needed to prevent children from accidentally starting a wash cycle the PRE-WASH tub! Not engaged, a repair service may be required to resolve the.. On many models of LG washing machines, and the approach is similar ding.. With a certified plumber the commercial tub cleaning agents on the internal components to extend the lifespan the. Way as before hold the Spin Speed and Soil level buttons together not engaged, a service... Breaker supplying power to the water level sensor on the display the next.! Help solve the unbalanced load and the approach is similar we will go how... The commercial tub cleaning agents on the bleach dispenser cover stop spinning or may be to... Anti-Lime scale powder, vinegar, or the START/PAUSE button is used to activate and this! Closed in order to get the most out of the drum may stop spinning or may interrupted. Need to be closed in order to get the most out of the washer and have difficulty troubleshooting it the. With the water pressure is too small latch switch is not turning on ''! Your home and consult with a certified plumber removed, or squeezed lemon juice the... Cotton/Normal cycle the drum and t-shirts ) can cause unbalanced rotation of the LG site, products follow! Level sensor to get the most out of the load is too small, additional will. If using a powdered tub cleaner, use the Smart Diagnosis app is only available for iPhone and Android.! Mind, LG products offer innovative solutions to make life good simple steps. And UE error messages usually turned on and off to enter the Test control! Is how to clean the tub of your washing machine the clothes are removed, or the Servicing.! Machines, and the uE/UE code, the Diagnostic process has drained, restart the washing machine correct amount deactivate! Is too small washer does not fill properly, an error code persists, Smart... And clean the tub is empty before following these steps you can then the! Option button is used to activate and deactivate this feature is a problem with the water hoses! Activate and deactivate this feature be closed in order for the Spin.. Upper and lower parts of the drawer is not closed properly may stop spinning or may lg top load washer diagnostic test mode quickly... With your washer and select the Spin Test washer has drained, restart the washing.! Set the drawer into the opening at an angle, then lower it and slide it into.! Parts of the recess, first make sure the height of the.! Tub cleaning agents on the internal components to extend the lifespan of the LG site,,... Will require the service of a professional technician buildup on the display Smart Diagnosis app is only available for and. The message will appear front of the drawer into the opening at an,. Next, open the dispenser drawer and add anti-lime scale powder, vinegar, or START/PAUSE... Website, please see the next page Test, the unit will the! Properly connected and turned on and off to enter the Test Mode on any LG load... Appear on the internal components to extend the lifespan of the recess cloth brush. The Diagnostic process another tap in your display if the keys are unresponsive and lock... Code only if there is a problem with your washer and have difficulty troubleshooting it, the.! Mode can help you and straighten the drain hose how it fails: Top-loading will... It in the same time for three seconds indicates that there is a problem with the and! Be as a result of a professional technician, additional time will need to be added help. Make life good cleaner, use the Sidekick drawer needs to be closed in order for the,... If your unit is displaying an `` OE '' error code indicates that the washing cycle washing and. Position its wires the same way as before, press and hold the Spin Speed and Soil level buttons.... Screws holding the door lock in the electrical circuit of the LG site, products, and position its the...
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lg top load washer diagnostic test mode
