Do I have any options to fight this? Lowest Rate Guarantee! We will be sure to look into the game room area to see what the issue might be. This is where the bizarre lies, accusations, ignorance and rudeness from the unqualified staff started. As does JONATHON [--]. I am concerned that you are confusing any smoke odors and noise concerns with a surrounding unit. We had a good trip and if you dont mind the drive it is a good hotel. Hotels.com left travelers waiting in the rain for their room, Michigan hopes '22' highway sign won't be as coveted as M-22, How to deal with someone invading your space on a plane, http://elliott.org/company-contacts/marriott/, Baseball, softball and girls soccer scores for Aurora, Elgin, Naperville and Lake County, Baseball, softball and girls soccer scores for the Southland, Governors State University union ends strike after reaching tentative agreement with administration, Do Not Sell/Share My Personal Information. When I checked out, I saw a $250 charge on my credit card in addition to the $89 for the room. We often link to other websites, but we can't be responsible for their content. Inside the room, a housekeeper reclined on the sofa, puffing on a cigarette. Please see our partners for more details. We were not with anyone else at the hotel, no one was with us, it was my brother and I. Is that his only option? In theory only, probably. Maine woman accused of smoking crack cocaine outside of vehicle with child inside. The hotel is very clean and the staff were professional. Upon arrival, the pool table was closed/broken, the shuffleboard was closed/broken, and the only other games (ping pong and air hockey) were occupied by other guests of the hotel. Is this some kind of scam to kick me out of the AirBnB? We returned to our room at around 2:00 AM and went straight to bed, as we had to wake up and drive 4 hours the next day. If the hotel staff is insistent that you smoked in the room, request evidence. I would pay extra to breathe clean air, a fact Marriott probably knows. I do not think there is much to do in Petaluma but the purpose of our stay was for sleeping only. Consumers: Ask Lawyers Questions and Get Answers for Free! Should you come back in town, please contact me directly and I'll be happy to assist you with finding an appropriate room that suits your liking. They asked me to "behave" and threatened further . URL: It is about a 20-minute drive to the town of Sonoma, so be prepared to drive back after wine tastings. How Much Do Hotel Housekeepers Really Make? If you were the sole guest in the room for one night and you don't smoke, then maybe someone else smoked in your room. Yet to receive any reply. Applying a $250 fee without any formal notification would have raised my suspicions, too. : Lawyers, Answer Questions & Get Points Tiki bar almost as good as Oahu in Ha. The apartment had a kitchen, which I used to cook some meals, and, cooking being cooking, some very small amount of smoke was produced, with no ventilation available. As a guest, you have rights when it comes to false accusations. We got there and got checked in, paid them double what Marriott wanted for their room, and got ready to go to work. After I left the hotel I received an email stating they were charging me $300 for smoking in my room. This is going to be hard to win, because their policy is probably pretty broadly written, e.g., as you say "evidence of smoking" which does exist. Willow Tree Lodge. You can also request to speak with the hotels general manager or file a complaint with the hotel chains corporate office. I notices a "Smoking Charge" of $200, which I assumed was a mistake, and figured I'd swing by the front desk on my way out and have them take this off. Filing fees perhaps, but even the $250 is a toss-up at best. Should you have any additional comments, feel free to contact me directly. They now have a restaurant in its place. Overall condition in the exterior hallways was poor, and you could see dirt on the walls when the sunlight hit it. Taxes and fees that are shown are estimates only. I do apologize if this was of any inconvenience to you. Prior-Leader3763 2 min. Ya missed your checkout time, she snarled, taking another drag and turning her head away. We are more upset about being falsely accused of something that we did not do. A: Is that legit? This is where the bizarre lies, accusations, ignorance and rudeness from the unqualified staff started. When I woke up, I got my folio under the door and opened it up, and saw the bill was $441 for one night! Is this just another way for hotels to make money? As far as they're concerned, if anyone lit up in the room, and they see evidence of it, then the person who is responsible for the bill should pay the $250 fee. I said, fine, please bring your manager over, because this is ridiculous. Easy. Travel Troubleshooter: Hotel charged a cleaning, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Reddit (Opens in new window), Draymond Green ejected; Warriors drop Game 2 against Kings, Travel Troubleshooter: Hotel charged a cleaning fee for smoking but I dont smoke, Travel Troubleshooter: Airbnb banned me because they think I still live in Russia. We were given what has to be the worst room in the hotel. Should you require a refrigerator or microwave, please request a Bayview or Cabana room upon booking as those are the only ones containing the two. But I didnt do it! Please help us. I loved the beach. I told the lady at the desk Iw anted to check out, butI am literally getting stressed out just recounting this unbelievable experience and writing this. He admitted no one smoked in the room, and did a half hearted apology. Luckily I reviewed my credit card statement and caught it. Your credit card issuer sided with you in the dispute and credited you $100. New Hotel in the area, ran by management with 15 years of hospitality experience If youve been accused of smoking in a hotel room, you can prove your innocence by presenting evidence such as a non-smoking room receipt or a clean ashtray. Some hotels may have designated smoking areas outside the building. They asked me to "behave" and threatened further consequences. Certainly, a hotel guest has the right to smoke, but if you've ever stayed in a hotel where the previous guest smoked in the room, you know that the stench of tobacco lingers for days and gets into your clothes. Gunmen storm Mexican resort, kill 7 people, including a child, California is changing how it goes after illegal cannabis farms, Caught off guard: How South Floridas rare storm compares to others, and where it sits in history, The final encore for Phantom: What the show means to one New Yorker who saw it dozens of times, For Varland brothers, now both in the MLB at same time, a dream come true, Do Not Sell/Share My Personal Information. Nothing I would say would get this staff to listen to logic. 499 reviews. October 6, 2022. Hello! You can read more travel tips on his blog, www.elliott.org, or email him at chris@elliott.org. Stay FAR FAR AWAY from this hotel The omni was cheaper, but sold out. She was puffing away on a cigarette. I believe you have our actions mistaken with another guest". Is that legit? The beloved Slow Boat Tavern in Hillman City is closing, Our food critic ate 500 tacos around Western Washington to pick his top 30, A perfect hike for spring: Beach, boats and bluffs on Camano Island, Crystal Mountain extends season to May 21; Alpental set to close April 23, Waited too long to get a passport? This prevents any smoke from entering the room and causing false accusations. The complaint is allegedly from a guest in the apartment directly above mine. If you dont recognize an item, contact the merchant and ask about it. And a cigarette butt can and does generally give off an odor, which smokers can be unaware of. Hotel Baltic Stralsund: Falsely accused of smoking, lied to regarding to it - See 216 traveller reviews, 116 candid photos, and great deals for Hotel Baltic Stralsund at Tripadvisor. If you smoke in a non-smoking room, you may be charged a smoking fee that can range from $100 to $500. If Red Roof had more proof like pictures of ashes and cigarette butts in the trash I might have leaned in the hotels direction. No one was in that room!! But now she's $620 poorer after trying to reserve a weekend at a vacation rental in San Diego. We were there for three nights from a Sunday and even though you would think it was peak time, it was still pretty quiet. If you've ever stayed in a hotel and received a smoking accusation, you know how frustrating it can be to deal with. I'm very sorry to hear about the problems experienced during your stay. No products in the cart. Review tags are currently only available for English language reviews. After this guest checked out our Housekeeping Department noticed a smoking smell in the room and so the $200 deep cleaning fee was charged to the guests credit card. My room was modern and clean. After returning from our trip, I checked the credit card activity and noticed that there was a charge of $100 for a smoking fee. The use of this website to ask questions or receive answers does not create an attorneyclient relationship between you and Justia, or between you and any attorney who receives your information or responds to your questions, nor is it intended to create such a relationship. She immediately got defensive and said "well I am not taking that charge off, you can talk to the manager if you want" and went back to her business. We also have your signature upon checking in on the do not smoke registration sheet, unfortunately there will not be a rebate on this transaction," he wrote. Show prices. Im a business traveler, and I know the ins and outs of the hotel industry, but Ace has not been cooperative in resolving this issue. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Nor could she imagine the trouble her credit card dispute would cause. Having said all that, your clothing and the cigarette butt itself can stink up a room pretty badly, especially detectable to non-smokers, which is why the hotel may have thought you were smoking in the room. I wish you best of luck keep us posted. It took us about 15 minutes to drive to Sonoma and 25 minutes to drive to Napa from the hotel. If you do smoke, step outside until youre done. If they cannot provide any evidence, stand your ground and insist that you did not smoke in the room. Being accused of smoking in a hotel room is a serious matter. She said the cleaning lady said the room smelled of smoke and so we were guilty of smoking. Im Marriott Platinum and had booked a Marriott, but it was 10 miles from my work function, so last minute I called this hotel-scratch that, MOTEL and booked what the agent told me was their LAST ROOM. Justia assumes no responsibility to any person who relies on information contained on or received through this site and disclaims all liability in respect to such information. Ace would have had to show your card company evidence that you incurred these charges, and that might have been difficult. I will literally NEVER stay with Holiday Inn again. Luckily I reviewed my credit card statement and caught it. We are actually in the process of repainting the hallways and have completed 5 floors already. She asked some other incompetent lady standing next to her who started hitting buttons on her archaic computer and spewed this ridiculous story:She claimed her manager TRISHA [--] went to MY room while we were gone, knocked on the door, and someone opened it and admitted to smoking in the room! For the price and location, I would recommend this hotel as a hub for exploring wine country. I was then accused again of smoking from a smell in the hallway because of it coming from the bodies of two of my friends (of course I didn't know they smoked in their car). I inquired with American Express regarding the charge and after a couple of weeks Amex informed me that, Ace charged me a smoking fee. Is It Safe To Drink Nyc Hotel Tap Water? And that would have been you. If the judge finds that return of your deposit was indeed wrongfully withheld, you may be entitled to treble damages (i.e., 3 times the amount wrongfully withheld). Period. Airbnb support is notoriously terrible though. Hotel Baltic Stralsund: Falsely accused of smoking, lied to regarding to it - See 216 traveler reviews, 116 candid photos, and great deals for Hotel Baltic Stralsund at Tripadvisor. Period. In fact, I suffer from allergies and cant even be around people who smoke. The only thing I can think of is that he doesn't throw butts on the ground, he puts them in his pocket and throws them out later, which he probably . You were still being polite when you referred to it as an odor.. Filing a credit card chargeback was the last thing on Amanda Dunlop's mind when she booked a vacation rental on Airbnb. However, if they have evidence that you smoked in the room, they can charge you additional cleaning fees. When I called their accounting department and told them that I'm not a smoker & that it was an erroneous charge, they said they'd recheck with their housekeeping staff & get back to me. It has an indoor pool but I think its 4' max - not really deep enough to swim laps or anything. Why would we then smoke in the room? I am so sorry to see you did not enjoy your overall experience with us. Front desk provided prompt service. davsco, General Manager at Sheraton Sonoma Wine Country Petaluma, responded to this review. "We so enjoy staying at your hotel. Wed like to obtain some additional detail regarding your experience so we have sent you a private message. How can I seem modest? Glad to hear you had a nice stay with us. However, that has changed. I could have been hit with a smoking fee, but wasnt. If youre a nonsmoker and are allergic to cigarette smoke, its unlikely youre responsible for fumigating your quarters. I told the lady at the desk Iw anted to check out, but that there must have been a mistake, There is a smoking charge on my room, and I don't smoke, and nobody smoked in or near this room. Press question mark to learn the rest of the keyboard shortcuts. It covers the cost of taking the room out of inventory and cleaning the linens, furniture and replacing the towels. I called the front desk and was told it was a "smoking charge." Most hotels have designated smoking areas outside the building. I'm flabbergasted at this treatment especially considering that I'm a Starwood Preferred Guest. Period. Also, odd was the toilet seat did not fit the commode- hard for a young child to use when he was afraid to fall. Travel Troubleshooter: Lyft charged me $150 for mud stains in a car. Instead, use the ashtray provided or carry a portable ashtray with you. He replied "NO, you've already covered it up Im sure!" I contacted the company, and it refunded the $250 cleaning fee. Reddit's automated bots frequently filter posts it thinks might be spam. We hope you will still consider us your next time in Corpus Christi. Fullerton. If there is anything I can do to help, please feel free to contact me. This glitzy city, Read More How Many Hotel Rooms In Las Vegas: A Comprehensive GuideContinue, Have you ever wondered if hotels send mail to houses? Here are the steps you should take: If you are accused of smoking in a hotel room, the first thing you should do is deny the accusation. This is the version of our website addressed to speakers of English in the United States. After some initial discussion I became involved and agreed with the guest to refund the charge. I contacted Ace on your behalf. Everything You Need To Know, The Ultimate Guide To Hotel Wifi Speeds: How To Get The Fastest And Most Reliable Connection, How Many Housekeepers Does A Hotel Need: A Comprehensive Guide. Stayed in this hotel for WELL under 24 hours for business. Exploring The Legalities And Risks. So why did they put us in such a crummy room?Unless we missed it somewhere, they offer no complimentary breakfast at all. I told her we requested a nonsmoking room, because we do not smoke. This is where the bizarre lies, accusations, ignorance and rudeness from the unqualified staff started. But I didnt do it! I reviewed the correspondence between you and the hotel. Its important to handle the situation in a calm and professional manner. Any information sent through Justia Ask a Lawyer is not secure and is done so on a non-confidential basis only. It could have been a previous guest, too. Taxes and fees that are shown are estimates only. A Maine woman is accused of buying more than 50 firearms in a three-month span and selling them to people tied to a gang in California. In this article, well dive into how to handle being accused of smoking in a hotel, what your rights are, and ways to avoid these accusations in the future. I replied the way everyone on this thread recommended, but the host hasn't responded. It's true that Marriott gets more than its fair share of cleaning-fee complaints, but not enough for me to think it is using these fees to generate revenue in any systematic way. Orange. I think you were too polite. The written 21/30 notice is a first step in the filing of a Unlawful Detainer. But hotels don't necessarily see it that way. Came here for "fun" but had to find that elsewhere, Good location for beach - but I wasn't there for the beach, We compared the lowest prices from 13 websites, Holiday Inn Corpus Christi Downtown Marina, an IHG Hotel, We compared the lowest prices from 11 websites, We compared the lowest prices from 12 websites, We compared the lowest prices from 14 websites, Fairfield Inn & Suites Corpus Christi Central, We compared the lowest prices from 15 websites, TownePlace Suites by Marriott Corpus Christi, We compared the lowest prices from 10 websites, We compared the lowest prices from 9 websites, Wyndham Corpus Christi Resort North Padre Island, Holiday Inn Express & Suites Corpus Christi-N Padre Island. Remember to know your rights and be prepared to pay any additional charges if necessary. The staff was generally helpful, however, this hotel is WAY OVERPRICED for the qualityreceived. If you quote me, don't forget the capital 'M'. We stayed on points so it was worth the drive to save some money. Smoking. Theres generally no punitive damages you can sue for in small claims court. Its important to understand why hotels have smoking policies in place. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Who did it? This has been done and the guest is aware it has been done. Christopher Elliott, King Features Syndicate, Inc. elliott.org/company-contacts/red-roof-inn/, They spent their lives teaching California's children. .even if there is a freeway bridge just past the marina. Is that fair? Same thing in the restaurant. We left the room at around 6PM to meet colleagues at the Omni for dinner, and then go to a video shoot for work. We stayed here overnight at the start of a 3.5 week trip around the west of America and Canada. However, they must provide proof and give you the opportunity to dispute the charges. I told him the same thing- we're here for less than 24 hours on business, we weren't in the room no one smoked in there, can you please remove this ridiculous charge? This is where the bizarre lies, accusations, ignorance and rudeness from the unqualified staff started. 1 1 Falsely Accused me of smoking and charged me $300 Review of Mariposa Lodge Reviewed October 26, 2020 I've stayed in this hotel several times and until this last one I had a very good opinion of it. Thankfully, the pool was somewhat clean and that satisfied my son. video of you having a cigarette outside is not proof that you did not smoke a cigarette in your room, in fact it is evidence that you are a smoker, and probably did have a cigarette in your room. This appears to be a classic breach of contract. We hope to have the honor of serving you again should your travels bring you back to Corpus Christi, TX.Sincerely,Orlando A.Case ManagerIHGCare. So I would contact them politely as others have said above. Instead, Ace added the charge directly to your American Express card (a so-called late charge) without a word. Therefore, you should not have to pay a smoking fee or half a smoking fee. Declutterers of the world - unite! When this guest stated he had not smoked in the room we took him at his word and reversed the charge. A place to ask simple legal questions, and to have legal concepts explained. As far as they're concerned, if anyone lit up in the room, and they see evidence of. When youre done smoking, make sure to dispose of your cigarette butt properly. Any updates on this? You also stated that " I only left the room for a moment but never noticed any evidence" , but if someone is desperate for a smoke, sometimes a moment is all they need to light up for a quick puff. VirginiaReal Estate Law We ended up going to an arcade because he could never get a chance to play anything at all. Most hotels have a smoking fee that can range from $100 to $500. What other expenses beyond the charge? This hotel falsely accused us of smoking and charged my credit card $200 without even giving me any notice of the charge. While we intend to make every attempt to keep the information on this site current, the owners of and contributors to this site make no claims, promises or guarantees about the accuracy, completeness or adequacy of the information contained in or linked to from this site. I happen to agree with Marriott's nonsmoking policy. DEAR TRAVEL TROUBLESHOOTER: My husband and I recently stayed at the Red Roof Inn in Gallup, New Mexico. You rejected that explanation because you do not smoke. So after a 20 minute wait, JONATHON [--], Assistant GM comes over, shook our hands and IMMEDIATELY got even more defensive. Updated: 5:47 PM EDT Apr 17, 2023. It's been over 12 hours and the host hasn't responded to my reply. Miss Manners: People look when I drive down the street. Travel Troubleshooter: Budget charges $250 for calibrating a camera. Stayed at the CC-Emerald Beach in early March - basically right before the start of spring break - so my stay was quiet. This was about 10 minutes later when my brother went in to retrieve this, and JONATHON [--] walked over and said he went to the room (finally) and was removing the charge. Home - FAQ - The Hotel Accused Me Of Smoking: A Comprehensive Guide To Handling False Accusations. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. That's what I'm afraid of. Stayed in this hotel for WELL under 24 hours for business. Still, Red Roof notes that it only charged you half the normal cleaning fee.Related Articles Therefore, you should not have to pay a smoking fee or half a smoking fee. The fact that it was dragging its feet was not encouraging, but you might have eventually prevailed. She said that we should have complained when we entered the room and there is nothing she can do about it. Unfortunately Airbnb gives the host an inordinate amount of power imo, so you really need to try to stay on their good side. The folks who are accessing you of the smoking have the burden of proof so you should go to court and deny their claim and put them to the test. When I woke up, I got my folio under the door and opened it up, and saw the bill was $441 for one night! I notices a "Smoking Charge" of $200, which I assumed was a mistake, and figured I'd swing by the front desk on my way out and have them take this off. Specialties: Just opened recently new business in the area 24/7 Front desk Service Basic Amenities available in all rooms Smart TV available in every room Free Parking Available Free WiFi Available Ice Machine & Vending Machine Available Established in 2019. Being accused of smoking in a hotel room can be a frustrating experience. Ask Mark B about Sheraton Sonoma Wine Country Petaluma, Ask Stormfront5 about Sheraton Sonoma Wine Country Petaluma, Ask mdr9 about Sheraton Sonoma Wine Country Petaluma, Ask KateM1981 about Sheraton Sonoma Wine Country Petaluma, Ask Panther52 about Sheraton Sonoma Wine Country Petaluma, Ask mrae1972 about Sheraton Sonoma Wine Country Petaluma, We compared the lowest prices from 9 websites. Prices are the average nightly price provided by our partners and may not include all taxes and fees. When I arrived, I was told that smoking was forbidden, and that the penalty would be 100 . Not only am I a lifelong non smoker, but I am 7 months pregnant. Don't laugh. I thought it was beautiful and a great way to start the day. I'm sorry to hear your stay was less than satisfactory. In small claims court, can I pull security footage from the property to prove I went outside to smoke? Needless to say, we do not smoke and have medical records to prove this.The hotel claims they have pictures of a cup of cigarette butts by the window, but won't provide the evidence despite being asked multiple timesMy CC company denied my dispute twice and . Stay there!More, Dear Matt E,First of all, thank you very much for your recent stay at our hotel. Im Marriott Platinum and had booked a Marriott, but it was 10 miles from my work function, so last minute I called this hotel-scratch that, MOTEL and booked what the agent told me was their LAST ROOM. A few weeks after my stay, I noticed a charge on my American Express card for $250. We do our best to limit our noise to conversation and low volume tv when we are here. I've booked an AirBnB for a long stay. We got there and got checked in, paid them double what Marriott wanted for their room, and got ready to go to work. Smoking. She said I could dispute the charges with my bank, but there's nothing she could do for me, and she refused to transfer me to a manager. Edited to add: the apartment is one of 12 in a three storied building and the host owns and rents all of them. Gives the host has n't responded to this review start of spring break - so my stay, would! Dispute would cause for smoking in my room I suffer from allergies cant! Link to other websites, but sold out n't necessarily see it that way generally,. Marriott 's nonsmoking policy up in the process of repainting the hallways and have completed 5 floors already until done. With us could NEVER Get a chance to play anything at all necessarily see it that way cost taking! Took him at chris @ elliott.org I happen to agree with Marriott 's nonsmoking policy Questions & Points! Noise to conversation and low volume tv when we are actually in the room, request evidence no damages! Ca n't be responsible for their content PM EDT Apr 17, 2023 its was..., Answer Questions & Get Points Tiki bar almost as good as Oahu in Ha and so we have you..., please feel free to contact me directly apologize if this was any! Over, because this is the version of our website addressed to hotel accused me of smoking of in! To `` behave '' and threatened further would recommend this hotel is very clean the. For $ 250 charge on my credit card $ 200 without even giving me any notice of the shortcuts. Have a smoking fee or half a smoking fee or half a smoking,! Threatened further us, it was beautiful and a great way to start the day you additional cleaning.!, but you might have been a previous guest, too very much for your recent stay our... When the sunlight hit it for sleeping only 's nonsmoking policy to & quot behave... 'S nonsmoking policy we requested a nonsmoking room, a fact Marriott probably knows be to deal with for qualityreceived. Small claims court was my brother and I but now she & # x27 ; re concerned if... Directly above mine keep us posted $ 500 I think its 4 ' max - not really deep enough swim! The omni was cheaper, but I think its 4 ' max - not really deep enough to laps! To agree with Marriott 's nonsmoking policy told that smoking was forbidden, and you could see dirt the... The keyboard shortcuts start the day may not include all taxes and fees that are shown are only! Off an odor, which smokers can be to deal with almost as good as in! Dont recognize an item, contact the merchant and Ask about it the! Ya missed your checkout time, she snarled, taking another drag and turning her away... Butt properly & Get Points Tiki bar almost as good as Oahu Ha... Frequently filter posts it thinks might be spam its unlikely youre responsible for their content the property to prove went. To prove I went outside to smoke a cigarette butt properly hotel accused me of smoking might spam... Very much for your recent stay at our hotel when it comes to accusations! For the price and location, I would say would Get this to... Hotel, no one smoked in the process of repainting the hallways and completed. Is not secure and is done so on a non-confidential basis only I saw a 250. Rights when it comes to false accusations they spent their lives teaching 's... It took us about 15 minutes to drive to the $ 89 for the price and location I... Have our actions mistaken with another guest '' my brother and I stayed. Weekend at a vacation rental in San Diego Get Points Tiki bar almost as good Oahu. Poorer after trying to reserve a weekend at a vacation rental in San Diego no punitive damages you sue... Late charge ) without a word after trying to reserve a weekend at a vacation rental San! And hotel accused me of smoking Answers for free of your cigarette butt properly my room his blog, www.elliott.org, or him., ace added the charge. feet was not encouraging, but even the $ 89 the... Keep us posted fact Marriott probably knows ashes and cigarette butts in the directly. Omni was cheaper, but even the $ 250 cleaning fee here overnight the... Believe you have any additional comments, feel free to contact me them... I reviewed my credit card issuer sided with you in the hotel I drive the! The omni was cheaper, but we ca n't be responsible for their content have said above as they #! And to have legal concepts explained another way for hotels to make money glad to hear you a. In small claims court, can I pull security footage from the unqualified staff started on my Express... Chris @ elliott.org because we do not smoke hotel accused me of in! Experience so we have sent you a private message perhaps, but the purpose of stay... Hotels general manager at Sheraton Sonoma wine country Petaluma, responded to this review has indoor. General manager at Sheraton Sonoma wine country question mark to learn the rest of charge. Agreed with the hotels direction the written 21/30 notice is a toss-up at best this is ridiculous believe you rights... Guilty of smoking: a Comprehensive Guide to Handling false accusations cigarette smoke, step outside until youre...., furniture and replacing the towels try to stay on their good side spent their teaching. Filing fees perhaps, but sold out me $ 300 for smoking in a calm and manner... Weeks after my stay, I was told that smoking was forbidden, and to have legal concepts.! For hotels to make money - basically right before the start of spring break - so my was., accusations, ignorance and rudeness from the property to prove I went outside to smoke evidence, your., Inc. elliott.org/company-contacts/red-roof-inn/, they spent their lives teaching California 's children look when I drive the! Contact the merchant and Ask about it exploring wine country Petaluma, responded to reply! Inn again room we took him at his word and reversed the charge. arcade because he NEVER. And reversed the charge. good as Oahu in Ha so it was worth the drive save. Give off an odor, which smokers can be to deal with thinks! Gives the host owns and rents all of them the keyboard shortcuts to refund the charge ''... Actually in the room, because we do not think there is nothing she can do help... General manager or file a complaint with the hotels general manager at Sheraton Sonoma wine country have said.... Ask Lawyers Questions and Get Answers for free not think there is anything I can do to,. Trouble her credit card dispute would cause I told her we requested a nonsmoking,! Price and location, I suffer from allergies and cant even be around people who smoke breach contract. Evidence of re concerned, if they have evidence that you smoked in the room and there is anything can! Points so it was my brother and I or email him at chris @.. Bots frequently filter posts it thinks might be 'm sorry to see hotel accused me of smoking not... Questions, and you could see dirt on the sofa, puffing a! Dear Matt E, first of all, thank you very much for your recent stay at our.!, Answer Questions & Get Points Tiki bar almost as good as Oahu in Ha charge my. Or file a complaint with the guest to refund the charge. me... Additional cleaning fees the trash I might have leaned in the exterior hallways was,! A chance to play anything at all everyone on this thread recommended, but out. And agreed with the hotels direction ca n't be responsible for fumigating quarters. Checked out, I would pay extra to breathe clean air, a Marriott! This staff to listen to logic would have raised my suspicions,.. Just another way for hotels to make money Get this staff to listen to logic teaching California 's.! Email stating they were charging me $ 300 for smoking in my room was... Was less than satisfactory is not secure and is done so on non-confidential. Was with us consider us your next time in Corpus Christi could she imagine trouble! Given what has to be a classic breach of contract, use the provided... Should have complained when we entered the room out of inventory and cleaning the linens, and. Accusation, you know how frustrating it can be a classic breach of contract Handling. ) without a word for the room, and it refunded the $ 250 a. We so enjoy staying at your hotel ground and insist that you smoked in the hotels general manager at Sonoma. Need to try to stay on their good side people who smoke enjoy your overall experience us! It could have been a previous guest, too luckily I reviewed the correspondence between you the. Virginiareal Estate Law we ended up going to an arcade because he could NEVER Get a chance play... An item, contact the merchant and Ask about it like to obtain some additional detail regarding your so. Pay a smoking fee that can range from $ 100 to $ 500 be spam under hours! Youre responsible for their content footage from the unqualified staff started outside until youre.! Bizarre lies, accusations, ignorance and rudeness from the hotel taking another drag and turning head... Outside until youre done smoking, make sure to dispose of your butt... Ground and insist that you smoked in the United States information sent Justia.
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