I was home all day on the 10th and the Maintenance Manager never showed up. We had just moved in during January. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) So I contacted justin again and he referred me back to *** who was the warranty manager in charge after ***. They are still to this day unknown of what is going on with my home and me and my kids are having to live in this home. You can also call us on 020 3856 6068. Click here to get notifications about new complaints of Mungo Homes. Instructions for work was clear to complete at each location. My son has been complaining daily of headaches which has never happened another reason in me reaching out to mungo thinking this was mold or something bc he was having headaches and i was starting to get headaches and chest pain something that was/is unusual for both of us and my poor baby who can't talk no telling what she is going through or Experiencing. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. It would appear to us that Mungo is ignoring us in the hopes we (and our foundation/grading issues) will disappear so they don't have to repair the problem. A total of 411 Unite members at the charity voted in the ballot, with 93% of them backing action. *** finally came out and looked at my problem on 06/29. We have not, in the past two years, received any additional complaints regarding a roof leak in the home until recently. Why should my hard earned dollars that pay for my insurance policy, pay for Mungo's negligence? Our goal is to provide the best customer experience to our homeowners, ensuring concerns are addressed appropriately and within a timely manner. We're having difficulty getting Mungo to fix warranty issues related to our foundation/grading as well as a few other items. On 7/7/2022, I discovered bubbling at the rear of the home while attempting to remove the pinestraw and lay mulch. Mungo definitely was NOT taking my home Issue serious from the beginning of me reporting the issues. Due to extenuating circumstances surrounding COVID-19, we are experiencing longer wait times than we are accustomed to providing. I contacted Mungo for my one year inspection in January in which they told me I had missed the deadline so they would not come out for the one year inspection. The brick that fell from my home was large, heavy, decorative brick. Business Response The concern of a roof leak was brought to the attention of our warranty department at the time of the homeowner's 11 Month Visit, in May. Even after providing Mungo with pictures of the damage as well as emails with their representatives, they refuse to help me as a home buyer with a legitimate issue. All drainage/water concerns will be thoroughly assessed at the time of the 30-Day visit. 07/15 - No response from 7/5 email, sent a follow up email. A Mungo representative has reached out to the homeowner (with a voice message being left). The manager who worked with her visited my house and determined that my kitchen's faults are getting worse. *** I signed for my home in June *** If Mungo would like emails, screen shots or photo proof, I can provide it all *** First Time: (May ) I found a roof leak and reported it BEFORE I signed for my home, it was addressed by being painted over. I wrote him the entire situation and requested his assistance in getting this situation resolved. This was completely careless and disrespectful and after much debate, we were compensated correctly, although our grass was never repaired and a representative from mungo came multiple times to look at our house and cars without our knowledge. This time I lost. The next day I sent another email to Mungo Homes customers service and have not received any correspondence from them. 3002 Benton Dr #9114, Pooler, GA 31322 is a 1,325 sqft, 2 bed, 2 bath home. We had an inspection performed prior to purchasing the house. It is still Mungo's name on the product, whether they fix it or not. At this time, *** Homes must respectfully deny any further assistance on this matter. " Although we would have preferred sooner at this point we are desperate. Thank you for your continued patience as we work to address your warrantable concerns! We purchased a new construction build in May. Full-Time. Find 648 listings related to Mungo Homes in Lillington on YP.com. This will surely increase the credibility of your complaint. No communication from project manager. Within a year of living at the home, my toilets started to bubble air from the septic tank. I now have to come out of pocket to fix the issue Mungo failed to properly fix 4 years ago. I sub-contracted for Mungo Homes. Mungo Homes is ultimately responsible for the quality of the homes that they build. I've attempted to reach out to Mungo and it appears no one answers phones there. For several weeks after that, I just waited to hear something. Thus, that week, I submitted to warranty that the bricks on the top/front of my home all needed to be checked to ensure they are secure. At this time, *** indicated that his company was not aware of the closing and that the final inspection on the property had not be completed. Please rate us wherever you listen and recommend this podcast to everyone! Sincerely, Pate G Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) Rick said he replaced supports with LVL beam, but didn't get eng ltr 3) 24 window issues. (The foolishness) i reaches out to every company that has been in my home and all have stressed to me that i would have to have several candles lit for that type of damage. Mungo was negligent because the brick was not secured properly. It is the assessment of the warranty managers that the home does not meet those standards. Again, Palmetto Pride noted the same issues with the foundation and grading as they did in the initial home inspection. Mr. Christopher Condon, Regional President, Mr. Gavin Green, Vice President of Operations, Ms. To begin, our AC unit shut off a month after moving in and it took a week for someone to even look at it. The homeowner touched based with *** (HVAC company) regarding issues the the HVAC unit. MUNGO HOMES - Request Information - Real Estate Services - 138 Canal St, Pooler, GA - Phone Number - Yelp Auto Services Mungo Homes 2 reviews Unclaimed Real Estate Services Edit Closed 8:00 AM - 5:00 PM See 6 photos Write a review Add photo Location & Hours 138 Canal St Ste 203 Pooler, GA 31322 Get directions Edit business info About the Business I am the only home in my housing development dealing with this issue in my home and as a new build and a new homeowner this is just unacceptable and I hate that I've had to use all resources I could think of to have anything done. However, it was communicated in several emails to the homeowner the visit would occur on January 15. Mungo came out once to address my concerns and I had to wait an extensive period of time for them to even come out. That very day, we had a rain storm, and the drainage issues caused water to flood the entire porch. 05/26 - No response from 5/20 email, sent a follow up email. Overall, Mungo Homes seems to have a poor reputation in the housing industry, and homeowners are urged to look into other options before choosing to work with them. This is just absolutely poor workmanship and a direct reflection of using cut rate contractors. I did so on 9/10. Palmetto Pride found issues related to the foundation and grading. I just closed on a home on aug 6 2021 with mungo homes. Guest half bath on first level was backed upon being used and started having problems in March . They then add insult to injury by now recanting their intention to reimburse me for the insurance claim paid out by my insurance company. A check was not issued because an out-of-pocket expense was not incurred. Purchased a home from Mungo Homes on 12/9, Read full review of Mungo Homes and 4 comments, Purchased 05-Many documented cases of Mungo informed of issues & refusing to address & then cover up, Waiting for over 30 days- for several repairs to be done- Mungo is a "N0- Show" and won't fix the major water issues on the property Purchased a, Numerous structural issue problems within new home that have caused problems with proper ability to use home as it should be, Mungo refuses to repair the same reoccurring roof leak that was brought to their attention BEFORE signing for my house, Within two years of our home being built our slab foundation cracked causing a 1/4-inch separation in the floor and an unrepairable crack in the, Mungo Homes has terrible customer service and subpar Contractors Neighborhood information: *** - Knightdale NC We moved to our new, We have had issues with the grading of our lot, which is causing water to flow towards the back of the house, We're having difficulty getting Mungo to fix warranty issues related to our foundation/grading as well as a few other items, Filed my automobile insurance for damages that Mungo caused and was never reimbursed as Mungo promised, Poor workmanship and customer service Where do I even begin, My husband and I are buying a home in ***, Sewage problem in yard that I was told was standing rain water, My home has black soot like stuff getting on EVERYTHING in my home, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. The investigator came out on 7/14 and took photos. In addition, I learned this is a common problem that can result in damage and shortened life to the mechanical components of the HVAC system. Then I contacted them again on 05/04 and 05/06. Ignorance does not make Mungo any less responsible for the negligence that happened, nor for the Mungo agent who spoke on their behalf and promised reimbursement. Mungo Homes. Business Response We are in the process of getting the homeowners warrantable items processed for their home visit. Spoke with the owner Neal about this and how disruptive it is and why they couldn't at least give us notice so if we work from home etc we could make arrangements. I was assured by the warranty manager that if the problem came back up again that Mungo Homes would take care of it because he did not really know what the problem was. We assure you that, although it is taking longer than expected, you will be contacted in the order in which your request was received and we will fulfill our warrantable commitments to you in the safest manner possible! The *** electric indicated the the property had "faulty wiring." They even went ahead and landscaped in its place. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Wake County's approved permit shows the exact Plot Plan given to us during the PreConstruction phase of building the home. trusted Mungo Homes to provide their housing needs. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Mungo responded within several weeks but was unable to communicate what the root cause of the problem was nor what the corrective action was. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) In that message I also asked him how I should proceed. He never checked the other stones. They came and meet me at my home on 04/14 to look at the problem and said they seen what I was talking about and the smell was just from standing rain water and they would get back to me with a resolution. We had our 11 month warranty repair work done on our home 1/6/2022 for minor repairs and nail pops around our home. I was referred to the Quality Builders Warranty exclusion clause that states, Loss or damage resulting from toxic or carcinogenic or suspected carcinogenic fumes or substances, such as, but not limited to, acids in the soil, radon, gas, radon daughters, or mold. This clause does not even relate to HVAC. 07/01 - No response to 6/1 email, sent a follow up email. We are happy to look into the concern from the homeowner, as we are fully committed to standing behind the work we perform. Moved in the house in 2021 (built in 2018 by Mungo Homes).We found a leak and stains along one side of the house and garage ceiling. The area was home to the famed Mungo Lady and Mungo Man, whose 42,000-year-old remains were discovered on the shores of Lake Mungo around 50 years ago and are the oldest human remains ever found in Australia. I've also left voicemails and have yet to get a call back. We have attemted to fit 2 Honda Accord's side by side. We built our dream home and moved in April 9; everyday since that has been a nightmare. Customer Reviews are not used in the calculation of BBB Rating. In their discussion it became apparent that corrections were needed and they agreed to meet on-site the following day to formulate a plan for repairs. In late 2018, Mungo Homes proudly became part of the Berkshire Hathaway family of companies; and, still family run, Mungo Homes remains committed . The contractor had to cut a large hole in the wall of our master bedroom to fix the problem the builder had caused I was assured by Mungo's Maintenace Manager Kenny that he would come back in a few days and fix it. ***'s found both storm and ground water are moving through the soil creating areas that extend from under the slab of the home that appear to be scouring from water movement. For the past couple of months, our yard has been trashed (literally) from their various work crews, they've been caught using our water and hoses for various tasks on the new house, and yesterday, we came home from our honeymoon to find that our mailbox had been demolished. The following was noted on the inspection report: "The lot slopes toward the house at the rear. Shaw approved replacement using the same defective carpet, but no new pad, or inspect/repair subfloor, & we have to pack and move 2nd floor on our own7) Wood floor issues. *** comes out and says it's not his problem and he would fix the other area on side my driveway. I replied that i already did. Really, we wanted the yard level why would we remove anything. We will be making all repairs/replacements necessary to ensure two vehicles are able to be parked alongside one another. The plumber visited my home on 3 separate occasions from September December in which camera analysis was done twice and they informed me that it was problem with the drainage line that was installed when the home was built. Shea Homes 6. The septic tank was pumped by a company at Mungo Homes expense. As a promised resolution to that claim, I was promised a $300.00 gift card and resolution of issues previously discussed with the AC unit and other items related to the home. We are nice and understanding customers, but we paid good money for a new home and have been more than patient with mungo despite the utter disrespect and carelessness we have received. So i reached out to mungo on 6/7 with my concerns that i thought this was mold bc it just keeps coming back and getting on everything. We paid hundreds of thousands of dollars for this home and were assured of a quality home and warranty service for major structural defects. Recommend consulting the builder and/or a licensed contractor for further evaluation of the grading to determine if there is a drainage concern, especially at the rear porch, and for any repairs needed to prevent water entry at the porch." 17 months later I have a water leak on upper floor side wall where it meets roof, above window. The Warranty Team did not respond for weeks on this warranty request. We don't want cosmetic repairs, we want the foundation fixed. He did indicated that he would attempt to make a visit to the property to assess and ensure resolution of issues. This company offers new home construction. Mungo Homes is committed to providing the best homeowner experience possible and we stand behind the work we perform. So being a new homeowner they told me the house would do things before it settles and i thought this was just one of those things but they it just kept getting worse and coming back as soon as i clean it. The other issue I am very upset about is that my home is missing gutters. BBB reports on known marketplace practices. I responded multiple times that this response was unacceptable. Have removed splinters of wood from faucets, several still smell 9) Siding defective. Learn more about the builder: View builder profile. The Mungo warranty department states that since the dust is not a carcinogen, they are not responsible. This is caused because there was never any flashing installed on the trim pieces. Was able to work schedule as needed. We will review all foundation/grading issues as well as any unaddressed warranty items. Have over 30 pictures from beginning stage til now with patch work. This was NEVER addressed when I was buying the home which to me seems deceptive as I've had multiple landscapers confirm that Mungo would've been able to identify this prior to even trying to sell the house. It slopes away at the front. My home has black soot like stuff getting on EVERYTHING in my home. Rating Overall satisfaction rating Address: 415 Church St NW STE 2, Huntsville, Alabama, United States, 35801-5573 Phone: +1 (256) 489-4831 0 0 +1 (803) 832-4933 0 0 +1 (803) 749-9000 0 0 +1 (843) 769-6390 0 0 +1 (912) 748-3225 0 0 +1 (919) 303-8525 0 0 +1 (843) 273-4861 0 0 +1 (864) 849-8390 0 0 Web: www.mungo.com Electrician said to plug long ext cord into bathroom to vacuum & move printer to dining rm 5) Subfloor issues. Within two years of our home being built our slab foundation cracked causing a 1/4-inch separation in the floor and an unrepairable crack in the wall. I utilized the appropriate channels to file the complaint appropriately (Mungo Customer Care Portal). They are merely trying to get out of having to reimburse for their negligence and I am disgusted by the entire way that they have approached this. Mungo Homes, a part of Clayton Properties Group, is adding a Builder/Residential Project Manager to our team in the Raleigh, NC market! Ft. per Sq. I did so on 5/15. Mungo Homes Customer Support Earns Excellent Rating. The complaint has been investigated and resolved to the customers satisfaction. Ft. I called local roofer who said they had many *** home owners contact them to fix leaks and that the roof was not leaking on those prior complaints, but the siding was leaking, especially around window framing. 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